Privacy Policy

1. Introduction

OrderNow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital menu and restaurant management platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, restaurant name, and address when you register.
• Payment Information: Billing details processed securely through our payment partners (Stripe, PayHere).
• Menu Data: Menu items, prices, descriptions, and images you upload.
• Customer Data: Order information from your restaurant's customers.

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process orders and payments
• Send service-related communications
• Improve our platform with analytics
• Provide customer support
• Detect and prevent fraud

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, cloud hosting, analytics services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure data centers with access controls
• Regular security audits and updates
• Employee training on data protection

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt-out of marketing communications

7. Cookies

We use cookies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related inquiries:

• Email: [email protected]
• Address: OrderNow, Sri Lanka