Accept direct takeaway and delivery orders from your own customers with OrderNow restaurant ordering software. Keep the restaurant's brand and customer relationship while sending online orders into the connected POS, KOT, kitchen and reporting workflow.
OrderNow helps reduce manual work, improve visibility and simplify daily restaurant operations. The areas below show where the system can create practical operational improvements.
Third-party marketplaces can be useful for discovery, but a restaurant that depends on them for every repeat order gives up control of the customer journey. Direct ordering creates an owned channel that can sit beside marketplace channels rather than replacing them blindly.
Messages and calls become difficult to manage during a rush. Staff have to confirm items, prices, modifiers and addresses manually, then type the same order into the restaurant system. A structured order flow reduces that double handling.
When dine-in QR orders, takeaway orders and delivery orders arrive on different devices, staff spend time checking screens instead of serving customers. Centralizing order intake gives operations one queue and clearer status control.
A direct ordering journey can connect orders to customer profiles, order history and loyalty workflows. That gives the restaurant a better basis for service and retention than anonymous one-off transactions.
A printed menu, PDF, social-media post and order-taking chat can easily show different prices or availability. A live ordering menu creates one source of truth for items, modifiers and current availability.
Fast service breaks down when staff copy orders between channels. Structured modifiers, notes and kitchen routing reduce ambiguity before the order reaches preparation.
Diners visit your website, social media link, or scan a flyer QR to view your menu.
They select items, add modifiers, and choose between delivery or takeaway.
The order bypasses manual entry and goes straight into your OrderNow system.
The kitchen receives a standard ticket, exactly like a dine-in order.
Staff prepare the food for the selected handoff method (pickup or delivery).
The customer enjoys their meal, and you keep the customer data for future marketing.
OrderNow restaurant ordering software gives restaurants a direct digital sales channel for takeaway and delivery orders. Customers can browse the live menu, select variations and add-ons, choose the required order type and submit the order through a structured flow instead of relying only on phone calls or unstructured chat messages.
The order can then move into the connected restaurant POS system in Sri Lanka, KOT and kitchen workflow, helping staff manage direct online orders together with other restaurant orders.
Each capability should connect to a real staff or customer action. Enable the features that match your restaurant's current operational needs, and expand the setup as those needs grow.
Maintain categories, item images, descriptions, prices, options and availability in a mobile-first menu instead of relying on static PDFs.
Let customers build a clear order with quantities, variations, add-ons and notes before submission, reducing clarification calls.
Use one ordering foundation for multiple service types while keeping the operational destination and order type visible to staff.
Move accepted orders into cashier and kitchen workflows so staff do not have to copy the same information manually.
Track orders from new to preparing, ready and completed so teams know what needs action and customers receive a more predictable experience.
Connect direct orders with customer history and retention workflows where customer details are collected with appropriate consent.
Understand how direct ordering performs alongside dine-in and other channels by reviewing orders, sales and item performance.
Keep restaurant branding, menu presentation and calls to action consistent instead of sending repeat customers through an unrelated marketplace experience.
Yes. OrderNow gives restaurants a direct online ordering workflow for supported takeaway and delivery operations and connects customer orders with the wider OrderNow restaurant platform.
Yes. OrderNow is designed to connect direct online orders with the restaurant's POS, order-management and KOT workflow so staff do not have to manually type the same order again.
OrderNow's direct ordering model is designed as a 0% order-commission channel. Restaurants should confirm the applicable subscription, payment-gateway and implementation charges for their selected setup.
Share your restaurant type, order flow and current bottleneck. Configure the smallest OrderNow setup that solves the real problem first.