Online Payment Policies

These policies apply to customers who place food or beverage orders through the OrderNow digital menu platform and complete their purchases using online card payments.

Refund Policy

We strive to provide you with the best dining and ordering experience possible. If there is an issue with your order, we are here to help.

Returns

Due to the perishable nature of food and beverages, we do not accept physical returns of delivered or picked-up items. Orders can only be cancelled before the restaurant accepts or begins preparing the order.

Refunds

You may be eligible for a refund if your order is cancelled before preparation, if the restaurant cannot fulfill your order, or if there is a severe issue with your order. Refund requests must be directed to the respective restaurant or our customer support team promptly. If approved, we will initiate a refund to your original method of payment (credit or debit card).

Exchanges

We do not offer physical exchanges for prepared food items once they have been handed over to you or the delivery personnel.

Non-Returnable Items

All prepared food, beverages, and perishable goods are strictly non-returnable and non-refundable once preparation has begun, except in cases of defect or restaurant error.

Damaged or Defective Items

In the unfortunate event that your order arrives damaged, spoiled, or incorrect, please contact us or the restaurant immediately. We will arrange for a replacement order or issue a refund, depending on your preference and availability.

Return Shipping

Because we do not accept physical returns of food items, you will not be responsible for any return shipping costs.

Processing Time

Refunds will be processed within 5-7 business days after the request is approved. Please note that it may take additional time for the refunded amount to reflect on your bank or card statement, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy or a specific order, please contact our customer support team at [email protected].

Privacy Policy

Information We Collect

When you place an order using our digital menu, we may collect certain information about you, including:

• Personal identification information (such as your name, phone number, and delivery address) provided voluntarily by you during the checkout process.
• Payment information necessary to process your online order, including credit/debit card details, which are securely handled by trusted third-party payment processors.
• Browsing and order information, such as your IP address, device information, and order history, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

• To process and fulfill your food orders and facilitate pickup or delivery.
• To securely transmit necessary order details to the respective restaurant preparing your food.
• To communicate with you regarding your order status, provide customer support, and respond to inquiries.
• To detect and prevent fraud, unauthorized activities, and abuse of our platform.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Trusted service providers: We share your order details with the restaurant fulfilling your order, and necessary data with third-party payment gateways and delivery partners to complete your transaction.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests.

Data Security

We implement industry-standard security measures to protect your personal information during online transactions. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at [email protected].

Terms and Conditions

Welcome to OrderNow. These Terms and Conditions govern your use of our digital menu platform to place food orders and make online card payments. By accessing and using our website, you agree to comply with these terms.

1. Use of the Website

• You must provide accurate and current contact and payment information during checkout.
• Our platform facilitates orders between you and third-party restaurants. We act as an intermediary for order placement and payment processing.
• You may not use our website for any unlawful or unauthorized purposes.

2. Product Information and Pricing

• Menu items, descriptions, pricing, and availability are determined by the respective restaurants and are subject to change without notice.
• All prices shown include applicable taxes unless otherwise stated. Delivery fees or service charges, if applicable, will be displayed before you confirm your payment.

3. Orders and Payments

• By placing an order and entering your card details, you authorize us to charge your card for the total order amount.
• Orders are subject to acceptance by the restaurant. If an order is rejected or cannot be fulfilled, any charges processed will be fully refunded to your card.

4. Intellectual Property

All content and materials on our website are protected by intellectual property rights and are the property of OrderNow or its licensors.

5. Limitation of Liability

OrderNow is not responsible for the quality, safety, or preparation of the food provided by the restaurants. In no event shall OrderNow be liable for any indirect, incidental, or consequential damages arising out of your use of our ordering platform.