Room service delays
Guests face longer waiting times during peak hours.
Hotel Room Ordering + Guest Service Platform
Hotel Room Ordering System with QR Room Service.
OrderNow helps hotels, villas, resorts and serviced apartments across Sri Lanka let guests scan a QR code from their room to order food, drinks, housekeeping requests, laundry, extra towels and more. Guest requests go directly to the right department, helping your hotel deliver faster service with fewer phone calls.
QRRoom QR Ordering
KOTKitchen + FO Routing
0No App Download
ProBuilt for Hotels
Built for Modern Hotel Guest Experience
Guests should not need to call reception for every simple request.
Hotel guests expect fast, convenient service. But room service calls, missed requests, handwritten notes and manual department handovers can slow down the experience. OrderNow gives every room a simple QR ordering point, so guests can place requests from their own phone while your team manages everything from one connected dashboard.
Reception call overload
Too many calls to the front desk block critical communications.
Missed guest requests
Manual note passing between departments causes items to be forgotten.
No clear tracking
Management cannot see response times or unresolved requests clearly.
Scan. Order. Route. Serve.
The guest scans the room QR code, selects food or service requests, and submits the order. OrderNow connects the request to the hotel workflow so the kitchen, housekeeping, front office or service team can take action.
Scan QR
Guest scans room QR.
Select
Guest selects food or service.
Route
Request reaches the correct department.
Serve
Staff prepares and completes the request.
Guest Ordering Options
More than room service. One QR code for every guest request.
OrderNow can be used for room dining, beverages, housekeeping, laundry, minibar refill, spa inquiries, airport transfer requests, breakfast pre-orders and poolside ordering. Hotels can enable only the categories they need.
- ✓Room Service, Drinks & Beverages
- ✓Extra Towels, Housekeeping, Laundry Pickup
- ✓Minibar Refill, Breakfast Pre-Order
- ✓Poolside Orders, Spa & Wellness, Airport Transfer Inquiry
Department Routing
Send every request to the right team automatically.
Food orders can go to the kitchen. Drinks can go to the bar. Housekeeping requests can go to the housekeeping team. Guest service requests can go to front office. This helps reduce confusion, avoid missed requests and improve response time.
KitchenRoom 204 orders chicken biryani
HousekeepingRoom 305 requests extra towels
Front OfficeRoom 112 asks for late checkout
BarPoolside cabana orders drinks
Room QR Codes
Unique QR codes for every room, cabana, pool table or service area.
Each room can have its own QR code, so the hotel knows exactly where the order or request came from. The same setup can be used for poolside tables, beach cabanas, rooftop areas, restaurants, bars or private villas.
- ✓Room 101, Room 203
- ✓Poolside Table 05, Beach Cabana 02
- ✓Villa 07, Rooftop Lounge Table 12
Kitchen & KOT
Room service orders go straight to the kitchen workflow.
When a guest orders food, the kitchen team can receive it through the OrderNow kitchen display or KOT workflow. Staff can view the room number, items, quantities, notes and status, then mark the order as preparing, ready or completed.
- ✓Room number visible on each order
- ✓Item notes and customizations
- ✓KOT kitchen workflow and preparation status tracking
- ✓Order history and reporting
Manager Dashboard
Give hotel managers a live view of guest service operations.
Managers can monitor incoming requests, pending orders, completed tasks, room-wise activity and sales. This gives better visibility across front office, kitchen, housekeeping and F&B operations.
Live OrdersNew room orders
TasksPending housekeeping requests
MetricsAverage response time
FeedbackGuest feedback summary
Guest Experience
A smoother stay for every guest.
Guests can order without waiting for staff, call reception less often, browse items with photos, make requests clearly and receive faster service. For tourists, digital menus and multilingual access make the experience easier.
- ✓No app download required
- ✓Fast room service ordering with clear photos
- ✓Multilingual menu access for international guests
- ✓Better guest satisfaction through faster requests
Connected Operations
One connected system for guest requests, F&B and hotel service teams.
OrderNow helps connect the guest, front office, kitchen, housekeeping and bar through one ordering workflow. Instead of relying on phone calls and handwritten notes, each request can be captured, tracked and completed with better visibility.
- ✓Guest / Room Order
- ✓Kitchen
- ✓Housekeeping & Front Office
- ✓Bar & Poolside
Built for every area
Built for every hotel service area.
Whether it is a 10-room boutique villa or a larger resort, OrderNow can help guests order from rooms, restaurants, poolside areas and service points without downloading an app.
Hotels & Resorts
Complete property-wide ordering.
Boutique Villas
Personalized service requests.
Beach Resorts
Cabana and beach-side service.
Serviced Apartments
Long-term stay convenience.
Poolside Service
Order drinks without leaving the lounger.
Hotel Restaurants
Digital menus for your on-site dining.
Packages
Starter
Most Popular
Enterprise
Simple setup for hotels, villas and resorts.
Start with room service QR ordering and scale into guest requests, department routing, POS, KOT, reports, inventory, feedback and integrations based on your hotel workflow.
Starter Hotel QR Setup
For simple room service and digital menus.
Get StartedRoom Service + Guest Requests
Full guest ordering and cross-department routing.
Book DemoEnterprise Hotel Workflow
Full hotel F&B operations and deep integrations.
Talk to Sales
FAQ
Questions hotel managers ask first.
What is a hotel room ordering system?
A hotel room ordering system lets guests place room service orders and service requests digitally from their phone. With OrderNow, guests scan a room QR code, browse available options and send requests directly to the hotel team.
Do guests need to download an app?
No. Guests scan the QR code and open the ordering page in their mobile browser.
Can each hotel room have a unique QR code?
Yes. Each room, villa, cabana or service area can have a unique QR code so staff can identify where the request came from.
Can guests order more than food?
Yes. Hotels can add categories such as drinks, housekeeping, laundry, extra towels, minibar refill, spa inquiries, airport transfers and poolside orders.
Can room service orders go to the kitchen?
Yes. Food orders can be routed to the kitchen workflow through KOT or kitchen display.
Can housekeeping requests go to housekeeping staff?
Yes. Requests can be categorized and managed by the relevant team.
Can hotels update the menu anytime?
Yes. Items, prices, photos and availability can be updated from the dashboard.
Is this suitable for villas and serviced apartments?
Yes. It is suitable for hotels, villas, resorts, serviced apartments, guest houses and boutique properties.
Can payment be added?
Yes. Payment options can be configured based on the hotel workflow, including pay now, pay on delivery or charge-to-room style handling.
Can this integrate with hotel systems?
For enterprise hotel workflows, API or custom integrations can be discussed depending on the requirement.
Ready to upgrade?
Want to see how OrderNow works for your hotel?
Send us your hotel name, number of rooms and current room service process. We will show how QR room ordering can work for your rooms, kitchen, front office, housekeeping and poolside service.
Book your free demo
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